GhostFlow · Pack Customer Service & Reputation

You spend more to acquire
customers every year.
And you let them leave
without a system.

Meta CPMs keep rising. Every customer costs more than the last. GhostFlow makes sure none of them slip through — and turns each one into a reason to come back.

3 pre-configured skills 18 automated tasks First output today One-time purchase
The real cost of losing a customer

Every lost customer
costs more than you think.

5–7x
More expensive to acquire a new customer than to retain an existing one
↑ CPM
Meta advertising costs rising year over year — and not stopping
0
Retention systems at most DTC brands. Every customer treated as the first.

In this context, every customer who leaves without being properly handled is not just a lost sale.
It's a wasted acquisition budget. Money you already spent — gone, twice.

GHOSTFLOW P3 · Always watching Higher LTV Higher acq. budget More customers Better retention
The compounding effect of retention

Every customer you retain makes the next one cheaper to acquire.

Better retention means higher LTV per customer. Higher LTV means you can afford to spend more per acquisition than your competitors — and still be more profitable. More customers means more to retain. And the loop accelerates.

Most brands never build this system. They keep paying more for acquisition while the retention door stays open. GhostFlow closes the door — and starts the loop.

This is the compounding effect of a retention system. GhostFlow runs it automatically.
What's actually happening

You optimize everything
to bring customers in.
Then forget to keep them.

📧

A customer emails about a missing order. You forgot to reply — it happens. They assume the worst. Chargeback filed. 1-star review posted. A customer you paid to acquire, gone — and actively working against you.

A negative review sits on Trustpilot. Unanswered. For 3 weeks. Every prospect reads reviews before buying. They see a brand that doesn't respond. Not a brand they trust with their money.

📉

Your repeat purchase rate is declining. No system flagged it. No alert fired. You found out when revenue dropped — and by then, the re-acquisition budget was already running.

None of this is negligence.
There's just no system watching.

What changes when GhostFlow watches

What you handle.
What the system transforms.

Without GhostFlow
With GhostFlow
A forgotten email
A customer emails about a missing order. You forgot to reply — it happens when you're running a business alone.
→ Chargeback. 1-star. Lost forever. And you paid 30€ to acquire them.
A recovered customer
Email processed automatically

Empathetic response drafted. Solution proposed. Commercial gesture suggested if needed. Delivered to your Slack — you validate and send.
→ Customer replies "thank you." Potential re-buyer. Better review. Same customer — kept.
The unanswered review
A 1-star review: "Product never arrived." No reply for 3 weeks. Every prospect who reads it before buying sees a brand that doesn't care.
→ "No response. Probably a scam." Sale lost. Trust destroyed.
A trust signal
Review processed within 24h

Professional response drafted. Acknowledgment + resolution + brand voice preserved. Delivered for your validation.
→ "Issue resolved perfectly. I trust this brand." Prospect converted. Free ad for every future reader.
The silent churn
Repeat purchase rate declining for 6 weeks. No alert fired. No signal detected. You find out when revenue drops — and the re-acquisition budget is already running.
→ You react too late. Budget wasted. Customers gone.
The early warning
Email Churn Alert fires automatically.
At-risk segment identified

Winback brief ready. Action taken before they leave — not after.
→ Customers retained. Retention cost: near zero. Re-acquisition cost: avoided entirely.

Every interaction is an opportunity.
Most brands let them pass. GhostFlow doesn't.

What changes when GhostFlow runs

From day one.
And every day after.

Day 1Every message answered

No more forgotten tickets.

CS emails and Instagram DMs processed automatically. Response drafted before you've opened your inbox. Every customer gets a reply — every time. No more chargebacks from silence.

Email CS ProcessingInstagram DM ProcessingCS Ticket Tracker
Week 1Reputation watched

Your reputation is being monitored — silently.

Daily Review Processing running. Reputation Alert active. Every open ticket tracked. No review sitting unanswered. No signal missed.

Daily Review ProcessingReputation AlertOpen Ticket TrackerEmail Churn Alert
Month 1Full picture

You see everything — patterns, signals, opportunities.

Monthly CS Patterns Report — what customers complain about most, what friction to fix. Monthly Reputation Watch. Monthly Retention Diagnostic — churn signals mapped. VIP Segment identified.

CS Patterns ReportReputation WatchRetention DiagnosticVIP Segment Analysis
Over timeLTV compounds

The virtuous circle runs automatically.

Customers who almost left — retained. Negative reviews turned into trust signals. Repeat purchase rate tracked and protected. Each customer worth more than the acquisition cost that brought them. The loop accelerates.

LTV GrowthWinback CampaignsReputation CompoundingPredictive Retention
3 skills · 18 tasks

3 experts.
Running automatically.

Each skill doesn't just reply to messages. It transforms every interaction into an opportunity to build trust, increase LTV, and protect your acquisition budget.

💬
Customer Service Manager

Doesn't just reply to emails.
Reads the patterns behind complaints.

What products generate friction. What questions repeat. What to fix before it becomes a crisis. Every ticket tracked. Every DM handled. Nothing forgotten.

Automated Email Processing · Daily Instagram DM Processing · Daily Open Ticket Tracker · Daily (silent) CS Patterns Report · Monthly Dynamic FAQ Generator · On-demand
Review Manager

Doesn't just respond to reviews.
Transforms them into trust signals.

Every unanswered review is a lost sale. Every well-handled negative review is a free ad for every prospect who reads it before buying. The system that makes your reputation work for you.

Daily Review Analysis · Daily (silent) Reputation Alert · Daily (silent) Monthly Reputation Watch · Monthly Bulk Review Response · On-demand Review Reminder Campaign · On-demand
🔄
Retention Strategist

Doesn't just track repeat rate.
Detects churn before it happens.

Identifies at-risk customers. Flags the moment to act — before the re-acquisition budget kicks in. Predictive. Automatic. Always watching. Your most valuable customers protected.

Email Churn Alert · Weekly (silent) Repeat Purchase Alert · Monthly (silent) Monthly Retention Diagnostic · Monthly VIP Segment Analysis · Every 60 days Predictive Retention · On-demand

3 Combined Powerful Tasks — All 3 skills activated simultaneously

Crisis Response · Monthly Reputation & Retention Report · Winback Campaign Builder — Multi-skill automations that produce outputs no single skill could generate alone.

From a brand already running it
★★★★★

"I had a 1-star review sitting unanswered for a month. GhostFlow drafted a response that turned the situation completely around — the customer updated their review to 4 stars and left a comment about how we handled it. That response cost me nothing. The acquisition of that customer had cost me 34€."

Bryan A.

DTC brand owner · E-commerce · Australia

Setup in under an hour

Install once.
Runs forever.

No code. No API. No developer. GhostFlow drafts every response — you validate and send. You keep full control.

Step 01
📁

Upload your skills

Use the native Skill Creator in Claude Cowork. Upload each .md file. 5 minutes per skill.

✓ No code required
Step 02
🧠

Fill in your Brand Context

Your brand voice, your products, your tone. Claude reads it before every response — every reply sounds like you.

✓ Set once, used forever
Step 03

Let it run

Tasks fire automatically. Drafts land in Slack. You review, you send. Full control — zero effort.

✓ You make the decisions
One system · One price

147€. Once.
For every customer
you've already paid to acquire.

Pack Customer Service & Reputation
GhostFlow CS System
147

One-time purchase · No subscription


CS agency800–1,500€ / month

Community manager1,000€ / month

GhostFlow Pack CS & Reputation147€ · once

Neither detects churn automatically. Neither watches your reputation at 3AM. Neither costs 147€ once.

3 pre-configured AI skills
18 automated tasks
3 combined automations (multi-skill)
GhostFlow drafts — you validate and send
Works with Claude Pro or Team

Get Pack Customer Service — 147€

No subscription · No lock-in · One-time purchase
Google Drive required · Slack, Shopify strongly recommended

Already optimizing acquisition? P3 makes every euro you spend on Meta Ads worth more.

Questions

Everything you need to know.

Does GhostFlow send responses automatically? +
No. GhostFlow drafts every response and delivers it to your Slack for review. You validate and send. The system does the thinking — you keep full control over what goes out under your brand name.
What CS channels does it handle? +
Email and Instagram DM — the two main CS channels for DTC brands. Each message is processed, a response drafted, and delivered to Slack for your review before sending.
What review platforms does it monitor? +
The Review Manager works with Trustpilot, Google, and other platforms depending on your connected integrations.
What do I need to get started? +
Claude Pro or Team required. Google Drive mandatory. Slack and Shopify strongly recommended.
Can I add other packs later? +
Yes. Every GhostFlow pack works completely independently.
GhostFlow · Pack Customer Service & Reputation

Every customer
you paid for
deserves a system.

Stop letting acquisition budgets go to waste. GhostFlow watches every interaction, protects every customer, and starts the loop that makes the next acquisition cheaper.

Get Pack Customer Service — 147€ One-time purchase · No subscription · First output today